Privacy.

This Privacy Policy describes how Againsoft ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at www.againsoft.com, use our services, or interact with us in any other way.

We are committed to ensuring that your privacy is protected. This policy applies to all information collected through our website, mobile applications, email communications, and any other channels through which we interact with you.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

We collect information that you provide directly to us, information that is collected automatically when you use our services, and information that we receive from third parties.

We use the information we collect for the following purposes:

• To respond to your inquiries, provide quotes, and deliver the services you have requested
• To manage and execute projects, including communication, milestone tracking, and deliverable sharing
• To process payments, send invoices, and manage billing and accounting
• To improve our website, services, and user experience based on usage patterns and feedback
• To send you project updates, service-related notifications, and administrative communications
• To send marketing communications (only with your explicit consent, and you can unsubscribe at any time)
• To comply with legal obligations, resolve disputes, and enforce our agreements
• To detect, prevent, and address technical issues, security threats, or fraudulent activity
• To maintain internal records for business analytics, reporting, and strategic planning

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our business — including hosting providers, payment processors, email services, and project management tools. These parties are bound by confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request. This includes responding to subpoenas, court orders, or government investigations.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information becomes subject to a different privacy policy.
• Protection of Rights: We may share information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure access controls with role-based permissions for internal systems
• Regular security audits, vulnerability assessments, and penetration testing
• Encrypted storage for sensitive data at rest
• Regular data backups stored in secure, access-controlled environments
• Employee training on data protection best practices and confidentiality obligations

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site.

Our website may contain links to third-party websites, plugins, or services that are not operated or controlled by Againsoft. This Privacy Policy does not apply to those third-party services.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of any link does not imply our endorsement of the linked site or its operators.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

• Project-related data is retained for the duration of the project plus 3 years for warranty and support purposes
• Financial and billing records are retained for 7 years as required by applicable tax and accounting laws in Bangladesh
• Website analytics data is anonymized after 26 months
• Marketing consent records are retained for as long as consent remains active or until you withdraw consent
• When data is no longer needed, it is securely deleted or anonymized in accordance with our data disposal procedures

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your personal information, subject to legal retention obligations
• Right to Restrict Processing: Request that we limit how we use your personal information
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to our processing of your personal information for specific purposes, including direct marketing
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent as the legal basis for processing
• Right to Lodge a Complaint: File a complaint with a supervisory authority if you believe our processing of your data violates applicable privacy laws

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take appropriate action.

As a Bangladesh-based company serving international clients, your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, binding corporate rules, or reliance on recognized adequacy decisions, as applicable.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website for a reasonable period
• Send an email notification to registered users for significant changes

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: